FAQ

Below are numerous frequently asked questions that aims to answer in a very clear and concise manner the most common questions people have about Treatment Assessment Screening Center (TASC). If you don’t find the answer to your question here, please feel free to contact us.
  • Testing
    • How do I get a copy of my results?
      • Please contact your referring agent (probation officer, case manager, court, etc.) for testing results. For those individuals who are testing on their own (walk-in) can obtain results from the location they tested at.
      What are the testing hours?
      • Testing hours vary depending on the testing location. Please see the locations page for individual locations hours.
      How long does it take to get my results?
      • Screening:  within 24 business hours after it is received in the lab
      • Confirmation: within 72 business hours after it is received in the lab
      What is the youngest age for testing?
      • 8 years old
      What is the earliest time I can call/email/check the website/use the app to find out if I have to test?
      • The call in line and doitest.org is open every day from 3AM-9PM MST.
      What is the IVR/Color number?
      • IVR-602-288-5686
      • Colorline- 602-258-6652
      Can I test at any location?
      • Client may test at any TASC location. Please refer to location page for more information.
      How do I challenge/contest a positive result?
      • Please contact your referring agent (probation officer, case manager, court, etc.) and request for your test to be confirmed. You can come in to any TASC location and request a GCMS form.
      What do I do if I miss a test?
      • Please contact your referring agent (probation officer, case manager, court, etc.)
      Can TASC tell me what I am testing for?
      • TASC staff is not authorized to share with anyone what they are being tested for. Please refer any question to your referring agent (probation officer, case manager, court, etc.)
      Am I going to be watched while I provide a sample?
      • All tests that are performed at TASC are visually monitored meaning there will be a TASC staff member monitoring clients while they are performing their drug test to ensure that all procedures are followed and to make sure clients are not attempting to cheat.
  • Fees
    • What form of payment does TASC accept?
      • All TASC offices accept money orders and any card requiring a PIN transaction (i.e. debit card) TASC does not accept cash or credit cards.
      Can I pay for my TASC services online or over the phone?
      • At this time, TASC does not accept payments online or over the phone.
      How much will my test cost?
      • Please contact your referring agent (probation officer, case manager, court, etc.) for your specific testing price. Pricing available at the front desk at all locations for those individuals who are testing on their own (walk-in).
      What if I do not have any money to pay for my testing or counseling?
      • Please contact your referring agent (probation officer, case manager, court, etc.)
      Do I have to pay again if I am unable to provide a sample?
      • As long as you are attempting to leave a sample the same day you do not need to pay each time you attempt to leave a sample. If you are unable to leave a sample and come in the following day or another day you will be required to pay again. We also do not give refunds if you are unable to provide a sample.
  • Diversion Program
    • Contact your case manager immediately if the following happens:
      • If you miss a test.
      • If you are placed on a prescription. (Copies of all prescriptions will need to be provided to your case manager)
      • If you have police contact.
      • If you need to go out of town.
      • You forgot the date and time of your drug education seminar.
      • Obtained new charges or found out about a past charges.
      Who can I contact if I can’t get ahold of my case manager or I don’t know who my case manager is?
      • Program Coordinator 602-254-7328 ext. 129
      • Program Director 602-254-7328 ext. 113
      • Business cards for each case manager are kept at the TASC office’s front desks. Please ask for another card if needed.
      How do I know when I can be done with the program?
      • Your case manager can provide you with your completion date and what you will need to do following completion.
      Who do I call if I have a complaint?
      • Program Coordinator 602-254-7328 ext. 129
      • Program Director 602-254-7328 ext. 113
      I need to go out of town. What do I do?
      • You need to contact your case manager prior to going out of town for testing instructions. You will be required to provide proof of travel (i.e. hotel receipts, gas receipts, plane reservations, etc.).
      What over the counter medications am I allowed to take?
      • You are not allowed to take any medications containing alcohol while in a TASC Diversion program. TASC also recommends avoiding supplements containing Dimethylamine.
      Where do I go for self-help meetings?
      • All TASC offices have self-help meeting lists available. You can also go on line and google AA, NA, CMA, Smart Recovery, etc.
      Can I enter the TASC program if I live in another state?
      • Clients are able to complete one of the TASC Diversion programs from another state as long as you can comply and meet with all of the TASC program requirements. Please contact your TASC case manager if you are interested in moving out of state before you move or contact the Program Coordinator- 602-254-7328 ext. 129 or Program Director 602-254-7328 ext. 113 if you have not yet enrolled in a TASC program from court.
      Can I enter the TASC program to complete another courts drug program requirements?
      • TASC can make arrangement with your referring agent (probation officer, case manager, court, etc.) . Please contact the TASC Diversion Program Coordinator- 602-254-7328 ext. 129 or Program Director 602-254-7328 ext. 113 for more information.
      I am already attending counseling services. Can I use that towards my program?
      • Please contact your case manager and provide verification of services. All cases will be staffed individually.
      I am already attending counseling services. Can I use that towards my program?
      • Please contact your case manager and provide verification of services. All cases will be staffed individually.
      What form of payment does TASC accept?
      • All TASC offices accept money orders and any card requiring a PIN transaction (i.e. debit card) TASC does not accept cash or credit cards.
      When mailing in a payment, where do I send it?
      • Payments, if being mailed in, should be sent directly to your case manager. Please contact case manager for mailing address. ***Please make sure to clearly fill out the money order prior to mailing***
      How much will my test cost?
      • Please contact your case manager for your specific testing price. Testing prices vary depending on charges.
      How much is my monthly payment?
      • Please contact your case manager for your specific monthly payment. Payments vary depending on charges.
      Who do I contact if I can’t come up with the money to pay for my program?
      • TASC will assist in removing financial obstacles whenever possible.
      • If you have not yet began the program, please contact 602-254-7328 ext. 127 in regards to the intake fee.
      • If needed, you may apply for a fee reduction by completing a Financial Information Form and providing proof of income documentation (i.e. two recent paycheck stubs, assistance award letters, etc.). To apply please contact your case manager.
  • Clinical Program
    • What services does the clinical department offer?
      • Substance abuse, Relapse prevention, Family/individual counseling, Mental health, DUI, Domestic violence, Community reintegration, Antisocial behaviors, Impulse control, Likes kills deficits, Disruptive behaviors, Motivation enhancement training, Moral recognition therapy, TASC Diversion Program counseling requirement, Decision-making/problem-solving difficulties. Bilinguil services and Juvenile assessments and substance abuse.
      How do I enroll in counseling services at TASC?
      • Please call the Central office 602-254-7328 ext. 240/260 to inquire about what services they need and how much it will cost.
      How quickly can I get into counseling?
      • The sooner you get registered to do your assessment/DUI screening appointment .The sooner you will start counseling.
      What does TASC need from me/courts to enroll in DUI counseling?
      • TASC needs you to bring paperwork from court referring you for counseling also your ID and money order or debit card. If it is a DUIscreening from MVD you will not need any paperwork.
      Can I schedule my appointment by phone?
      • No, at this time we only schedule appointments by phone if the client is traveling far.
      What is the youngest age you will provide counseling for?
      • 12 years old
  • General
    • Can I bring my kids with me?
      • TASC staff cannot provide childcare or watch after children during testing or counseling. Please have another party with you to watch your children while TASC services are being provided.
      What form of ID do I need?
      • A form of ID must have your name and a clear and up to date picture on it. Some examples are; Drivers license, State ID, booking photo, work ID, membership cards, etc.. TASC does not accept Medical Marijuana Cards as a form of ID.
      How can another party obtain my drug results or TASC information?
      • A Release of Information must be filled out for all parties before any information is released. These forms can be obtain at any TASC location or please refer back to your referring agent (probation officer, case manager, court, etc.)
      Who do I contact to obtain a copy of my records?
      • If you are tested as Walk-in you can contact a member of the TASC customer service team at (602) 257-7588. Anyone testing for any other agency or TASC program must contact their referring agent (probation officer, case manager, court, etc.) to obtain records and results.
      How do I unsubscribe to TASC and stop getting the daily colors messaged to my phone?
      • Text UNFOLLOW TASCAZ to 40404
      Where can I get a money order? How do I fill out a money order? Do you take expired money orders?
      • You can obtain a money order from most gas stations, grocery stores or cash checking/advancement retailers. To fill out a money order please write on the Pay to line TASC. Fill out your address if you wish. On the bottom line print your name on the left side of the line and sign your name on the right side on the line. TASC will NOT accept expired money orders.
      I need help now- who do I call?
      • If you feel you are a threat to yourself or others or are in need of emergency assistance please call 911. If it is not an emergency and you are in need of any TASC services please contact TASC during normal business hours and ask a TASC staff member can help to direct you to the correct department.
      How do I know if I have a drug problem?
      • Many factors can contribute to whether someone has a drinking or a drug problem. If, when you begin to drink or use drugs, you have little control over how much you consume, and if when you try to stop drinking or using for good you are unable to, you probably have a drug or alcohol problem. Other factors could include whether you continue to drink/use despite negative consequences? Do you drink/use because of the consequences of your drinking and using? Have you developed a tolerance, meaning you have to continue to use more to get the desired effect?
      How do I convince a loved one they need help?
      • Watching a loved one suffer from a substance use disorder can be a very painful and frightening experience. Often times their behavior is absurd and tragic; yet confronted with their substance use problem they are many times not receptive, dishonest, become hostile, or just plain belligerent. Sometimes it is best to consult with a professional; be it a counselor, an interventionist, or a family member or friend who may have personal experience with recovery from substance use disorders. Also, many resources exist for loved ones of substance abusers, like Alanon or Family Anon. At TASC, our counselors can schedule an appointment for you or your loved ones to discuss the particulars of you and your loved ones situation. Also be sure to consult with a medical professional prior to detox.
      Who is the contact for family court?
      • Please contact Jeff Gingerich at 602-254-7328 X151